How long does it take my order to arrive?

Orders are shipped after 1 business day of preparation. We have 2 types of shipments " Standard " which takes 3-5 business days and " Express " which takes 1-3 business days to arrive.

International Air (Unless otherwise indicated by your shipping method) This can take anywhere from 8-21 business days depending on your location.

*Wholesale orders will have to select "Wholesale" in their shipment*

Where do we ship?

We ship to all of Mexico, USA and Canada


What material are our candles made of?

All of our candles are made with vegetable soy wax, vegan fragrances, and lead-free wicks, which makes our candles 100% vegan and handmade.

Do you have a physical store?

At the moment we do not have a physical store, we only handle orders through our website and Instagram (for wholesale orders)

Where do we meet?

We manufacture in the State of Mexico

What currency do we use?

You can adjust the currency USD, CAD OR MXN at the bottom of all our pages.


Eligibility for refunds and exchanges

  • Your item must be unused and in the same condition that you received it.
  • The item must be in the original packaging.
  • To complete your return we require you to send an email to waxmyheart@gmail.com with your order number and the reason for which you are requesting the return and check if the return can be applied.

Changes (if applicable)

We only replace the items if they are broken, send us a photo of the package to waxmyheart@gmail.com, no refunds are accepted 3 days after receiving your package. If you need to exchange it for the same item, send us an email to waxmyheart@gmail.com to process with the steps to follow.